Privacy Policy

This Privacy Policy explains how HeyZev (“HeyZev,” “Zev,” “we,” “us”) handles personal information when you use the Zev platform at heyzev.ai (the “Service”). Zev is a 24/7 AI receptionist: it answers calls and messages for businesses, holds conversations, books appointments, and records and transcribes those conversations.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We act in two roles. For your account and our website, we are the controller of your information. For the conversation and contact data our business customers run through Zev, we act as a processor on their behalf, and the customer is the controller of that data. If you are an individual who spoke with a Zev agent, the business that uses Zev is responsible for that data, and you should direct requests to them; we will support them in responding.

We collect the following categories of information:

• Account information. Your name, email address, password credentials (managed through Firebase Authentication), business details, team members, and role.
• Conversation data. Audio recordings, transcripts, phone numbers, call metadata (time, duration, outcome), and the structured results of conversations your agents conduct.
• Mobile and SMS data. Mobile phone numbers you provide on our website, Instant Forms, or other opt-in flows, plus your consent to receive calls or texts about your inquiry, booking confirmations, and related follow-up.
• Customer-uploaded data. Records that our business customers provide to configure or run their agents, which may include candidate or contact information such as names, phone numbers, and notes.
• Billing information. Plan, billing contact, and payment status. Card details are collected and stored by Stripe, not by us.
• Usage and device data. Log data, IP address, browser and device information, and product-analytics events captured through PostHog to understand how the Service is used.

We use information to:

• Provide, operate, and maintain the Service and its features.
• Run AI voice and chat conversations, generate transcripts, and make results available in your dashboard.
• Authenticate users and secure accounts.
• Process payments and manage subscriptions and usage.
• Provide support, communicate with you about your account, and respond to requests.
• Call or text you about an inquiry you submitted, send booking or meeting confirmations, and handle STOP / HELP requests for SMS.
• Monitor, debug, and improve the Service, including with aggregated or de-identified usage analytics.
• Detect and prevent fraud, abuse, and security incidents, and comply with law.

We do not sell personal information. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Contracted processors may handle data only to run the Service for us:

ElevenLabs

Voice generation and speech processing for AI conversations.

Stripe

Payment processing and subscription billing.

Google / Firebase

Authentication, and integrations you enable such as Google Sheets.

Meta

If you submit a HeyZev Instant Form, Meta delivers that form to us. We do not give Meta your mobile number or messaging consent for Meta’s marketing or for any third-party marketing.

Twilio

Sends HeyZev voice and SMS on our behalf. Twilio is a delivery processor, not a marketing recipient of your consent.

PostHog

Product analytics and usage measurement.

Vercel

Application hosting and content delivery.

Neon

Managed PostgreSQL database hosting.

We may disclose information to comply with law, enforce our terms, or protect rights and safety, or if we sell or transfer the business, in which case the recipient must honor this Policy. None of those disclosures is a sale of mobile numbers or messaging consent for marketing or promotional purposes.

When you submit a phone number on heyzev.ai (including https://heyzev.ai/contact-sales), a Meta Instant Form, or another HeyZev opt-in flow and agree to be contacted, we may call or text you about that inquiry. Typical messages include a callback notice, a booking / demo confirmation, and a meeting join link. Message frequency varies (usually a few transactional texts per inquiry). Message and data rates may apply.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We use your number only to deliver the communications you requested. Twilio may send those messages for us as our processor.

Reply STOP to opt out of SMS at any time. Reply HELP for help. You can also email legal@heyzev.ai. Consent is not a condition of purchase. Our Terms of Service also apply.

We keep personal information for as long as your account is active and as needed to provide the Service. Conversation recordings and transcripts are retained according to your plan and settings so you can review them; you can delete records from your dashboard where the Service supports it. After account closure we delete or de-identify data within a reasonable period, except where we must keep it to meet legal, accounting, or security obligations. Customers who use Zev as a processor control the retention of their conversation and contact data.

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request access to or deletion of your information, to correct inaccurate information, and to not be discriminated against for exercising these rights. Residents of other US states with comprehensive privacy laws have comparable rights.

We do not sell personal information and do not share it for cross-context behavioral advertising in the sense those terms are defined under California law. To exercise a right, contact legal@heyzev.ai. We will verify your request and respond within the time the law requires. If your data was processed on behalf of a business that uses Zev, we will refer your request to that business.

If you are in the European Economic Area, the United Kingdom, or Switzerland, you have rights to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability. Where we rely on consent, you can withdraw it at any time. Our legal bases for processing are performance of our contract with you, our legitimate interests in operating and securing the Service, your consent where applicable, and compliance with law.

Zev is operated from the United States, so your data may be transferred to and processed in the US. Where required, we rely on appropriate safeguards such as the Standard Contractual Clauses. You may lodge a complaint with your local supervisory authority. To exercise your rights, contact legal@heyzev.ai.

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Service, and measure usage through PostHog. You can control cookies through your browser settings; blocking some cookies may affect how the Service works. We honor recognized opt-out signals such as Global Privacy Control where required.

We use technical and organizational measures to protect personal information, including encryption in transit, access controls, and tenant isolation so each account’s data stays separate. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects you, we will notify you and the relevant authorities as the law requires.

The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact legal@heyzev.ai and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the dashboard or by email. Your continued use of the Service after a change takes effect means you accept the updated Policy.

For privacy questions or to exercise your rights, contact legal@heyzev.ai or stefan@heyzev.ai.